Someone calls, asks about availability, or thinks about coming back. We help you turn more of those moments into bookings, with fast follow-up for new inquiries and smart reminders for past customers.
Done-for-you support for salons, med spas, service providers, and other local businesses. Built around how you already operate.
Example notifications for illustration
Potential customers call while you are busy, ask questions before booking, or forget to schedule their next visit. We help you follow through on those booking opportunities.
You're with a customer when your phone rings. By the time you're free, that person may have moved on.
Someone asks about availability or a service, then disappears before scheduling. A timely answer or reminder could help them take the next step.
They loved your business. Life got busy. And because nobody checked in, they forgot to rebook.
Catch missed booking inquiries, bring past clients back, or make the whole journey from finding you to booking easier. Choose the result your business needs most.
Stop losing customers who are already trying to book.
For the business that misses calls, forgets to reply, or loses conversations between "I'm interested" and "I'm booked."
Turn past customers into your next bookings.
For established businesses with past customers who may be ready for another appointment, visit, or service.
Help local customers find you, book you, and come back.
For the business ready to improve how customers discover you, reach you, book with you, and return.
Packages are tailored to your business. Connection to an existing booking platform depends on supported integrations; third-party usage charges may apply. Customer messaging is only sent where appropriate permission exists. Final scope is confirmed before work begins.
I'm Toniann, founder of Chroma Marketing Co. I help local businesses make more of the booking opportunities they already have. I lead the strategy, and my team sets up the follow-up that turns missed calls, unanswered booking questions, and past-customer lists into more chances to get appointments on the calendar.
You can be great at what you do and still miss bookings when calls go unanswered, conversations stall, or customers forget to return. We help close those gaps, without asking you to replace a booking tool that already works. You focus on your customers; we help make booking and rebooking easier.
We look at where a potential appointment gets lost and make it easier for people to schedule or come back, without adding more work to your day.
Already have a booking calendar? Great. We work with your existing setup where integrations allow rather than pushing a replacement you don't need.
We plan, configure, test, and explain the important pieces. You're not left piecing together tutorials.
We pay attention to calls, conversations, returning customers, and the moments that lead to bookings.
Simple customer-friendly replies, clear handoffs, and less back-and-forth for your staff.
You have a team to help when you need changes, answers, and guidance.
See which booking inquiries receive a response, which need attention, and which move toward an appointment.
Three everyday booking problems, and how each of our offers can help solve them.
You can't stop, so it goes to voicemail. The caller wanted a Saturday blowout and just called the next salon on Google.
With Booking Rescue: she gets a quick text directing her to your existing booking link, with the option to ask a question if she needs help scheduling.
Nobody can answer, and the caller needs to know your next available cleaning date. Without a response, they may book elsewhere.
With Booking Rescue: the missed caller receives a quick text asking what cleaning they need, along with the next step to request an available appointment. Your team is alerted if a personal reply is needed.
You've got a list of past clients who loved their results but haven't been back in six months.
With Customer Comeback: past clients who can be contacted receive a friendly invitation to rebook, with an easy way to choose an appointment time.
Illustrative examples, not guaranteed outcomes or actual client results.
In a 20-minute chat, we'll look at how customers currently reach you, what keeps them from booking, and whether past customers are being invited back. You'll leave knowing what I'd prioritize first.
We set up the booking follow-up, rebooking outreach, or local booking journey improvements included in your chosen offer. We test the handoffs and walk you through what matters.
More booking inquiries receive a response and more past customers get the opportunity to rebook. We review what is working and improve the follow-up over time.
Let's look at missed calls, unanswered booking questions, and previous customers who haven't rebooked. We'll find the biggest booking gap worth fixing first.
Usually, no. We first check how your current tools work and what's possible to connect. Where direct integration isn't supported, we'll explain the alternatives before building anything.
If you're missing calls and incoming inquiries, start with Booking Rescue. If you have a list of past customers who aren't returning, start with Customer Comeback. If you want help with both plus how customers find you locally, explore the Fully Booked Blueprint.
Customer Comeback works best when you already have past customers you can appropriately contact. We'll help you identify another starting point if that isn't the case.
We don't promise a specific number of customers without knowing your business. We do agree on clear deliverables, timelines, and what success will be tracked before getting started.
Not much. Our job is to handle the technical implementation and show you the few things you need to know to keep your customers moving forward.
We'll talk through how customers currently contact and book with you, identify potential gaps, and recommend the best next step, whether that's one of these packages or something simpler.
“Toniann is the best thing to happen to my business! She has been an incredible resource, always going above and beyond. Her availability, professionalism, and excellence of skill are unmatched.”
Dianne TubbsClienticity“What we trust about Toniann is simple. She does the work. She doesn't need hand-holding. She brings ideas instead of waiting for direction... If you get the chance to work with her, take it.”
Dr. Wes FisherThe Contracting Blueprint“Toniann is fantastic to work with!... Communicating with her is easy... I feel 100% confident that I can trust her to complete each project with excellence.”
Lindsay HartnessHartness Marketing“Toniann was FANTASTIC... She was great at understanding the project and giving great suggestions. You're crazy if you don't use her!”
Harry ArrudaCooke & Associates“Toniann brings an incredible attention to detail, a solutions-oriented mindset, and a heartfelt investment in outcomes.”
Willa KammererFirestarter“She always takes the time to make sure that everything works beautifully, seamlessly, and in a way that actually makes sense for your business... she can take something that feels overwhelming and make it feel easy.”
Kris K.Ascend Life Coaching“Toniann is an absolute delight to work with... a strategic thinker who helps me find the simplest most scalable way... someone as trustworthy and skilled on the team.”
Rebekah WallBusiness Flow Group“She really listened to what I wanted and turned my ideas into a beautiful, functional website... she made the whole process so easy for me.”
Michelle L.Michelle Lyn Studio“She was eager to dive deep into understanding our business... Her communication was top-notch... clear, timely, and thoughtful.”
Katie James-WickerDogProU“Toniann is responsive and clear. She brought in great ideas... was able to make my website look professional and inviting.”
Dr. Bonnie JuulNatural Health Wins
Choose a time for a 20-minute chat. We’ll look at missed inquiries, unanswered booking questions, and opportunities to bring previous customers back.
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